Operations Management Solutions
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Network Engineering & Management Skills
Enterprises depend on their networking and communications environments as key platforms for growth, expansion and competitiveness. Yet these environments continue to become more complex due to industry dynamics and the rapid development of technologies. Organisations are challenged to take advantage of their network's potential while controlling costs and managing increasing complexity.
Backed by the experience of managing client networks, Datacraft provides a comprehensive solution designed to manage your network. While you focus on your core business, Datacraft can manage your entire environment—including voice, data and video for wide area, local area or mobile communications—with proven expertise, platforms, tools and extensive global supplier relationships.
These services enable you to:
- Reduce complexity through a single contract - hardware, software, security and vendor contracts
- Turn to a single interface for accountability of the network
- Reduce risk based on Datacraft's extensive experience managing networks, advanced network and communications technologies, and network transformations
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Network Management Services
Datacraft Management Services provides an in-sourcing and outsourcing integrated network solutions for businesses that do not want to own or run their network or network resources. With a multi-sourced managed network, companies can use skilled networking professionals, leverage emerging network technologies and transfer their technology risk, while focusing on their core business.
Datacraft provides strategy, assessment and optimization services to help identify areas for improvements and recommendations on implementing them. In additional, this includes:
- Technology management services
- ITIL service management services
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Network Optimisation Services
Business is moving quickly—and so is technology. And as your network grows and new applications and technologies are introduced, there's always an opportunity to improve your networking and communications environment to enhance performance, increase efficiency, reduce costs, and better align your networking infrastructure to your business goals and initiatives.
Datacraft provides strategy, assessment and optimization services to help identify areas for improvements and recommendations on implementing them. In addition, you can:
- Resolve existing network availability, performance or management issues
- Establish an end-user experience through SLAs
- Enable server consolidation
- Enable high availability servers and datacentres' capabilities
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Wireless Networking Services
Whether you are seeking to expand your business by transforming your network to the next generation in wireless or maximizing the return of your existing wireless network investment, Datacraft provides a full suite of wireless solutions designed to help you achieve and maintain a competitive advantage.
Today's wireless subscribers demand uninterrupted voice and data services including the availability of the latest features that new wireless technologies have to offer.
With Wireless Networking Services, you can take advantage of Datacraft's experience, technological expertise, tools, and processes to ensure high-quality services, reduce operational costs and improve time-to-revenue.
Benefits:
- An established and reliable maintenance and operations program
- Maintain predictable service levels - Datacraft applies its technical understanding of wireless networks to ensure networks are running optimally today and in the future
- Access technical expertise - The Wireless Network Services Portfolio is based on Datacraft's regional capabilities and experience of delivering large-scale service contracts
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Service Desk Services
Traditional support services are expensive, inefficient, and sometimes frustrating. Users often must search through pages of a help engine to find a solution. When calling the help desk, typically the user is put on hold and has to provide information such as system data and configuration, identification, serial numbers, etc. - onsite calls are time consuming and costly.
The electronic process, analysis and data gathering features of Service Desk can often provide instant support - anytime and anywhere, eliminating many of the barriers to efficient and effective service and support. Service Desk continues to increase efficiency by identifying reoccurring problems, collecting data and developing automated responses. Through these automated processes, Service Desk can help reduce calls to the help desk by as much as 30%, saving significant labor costs.
Service Desk is designed to provide automated electronic support ("e-support") around the clock. The portal is a customer-specific, highly customized end-user entry point, enabling electronic service support and delivery for multi vendor in Windows-based and Browser environments. The electronic interface is user-friendly, which can potentially increase user loyalty and satisfaction.
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Voice Management Services
There are more ways to communicate than ever before. As these channels continue to proliferate, the need to integrate various communications technologies - whether voice, data or video becomes increasingly urgent too.
Datacraft Converged Communications Services provides a portfolio of consulting, integration, deployment and management services to build integrated communications and networking environments that can help you:
- Increase productivity with innovative collaborative environments using voice, data and video
- Reduce costs by streamlining networks and network management support
- Support a mobile workforce and distributed operations
- Transform legacy call centers into multi-channel contact centers for improved client service
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Let Us Help
For more information on Datacraft's Solutions, please email solutions@datacraft-asia.com. Alternatively, please contact your Datacraft Client Manager. |
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Other Solutions
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