Companies today are challenged by increasingly demanding customers requiring conveniently available service with ease of access through multiple channels. In addition, customers have increasing expectations regarding the quality of these interactions, making efficient and effective solutions for contact centres even more critical.
Datacraft Customer Interactive Solutions is able to deliver managed, integrated customer interaction across communications channels to retain and grow the value of your customer base. Well-managed and integrated customer interaction can and should focus on finding, winning, retaining or growing customer value.
| Contact Centre Integration
Our Contact Centre Integration solutions integrate disparate technologies and communication channels in your contact centre, and associated back office systems, to meet your specific business objectives. These solutions provide the base for implementing world-class customer management strategies, allowing for a strong ROI as well as immediate cost savings.
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Self-service
Our Self-service solutions extend across multiple channels: Web, e-mail, Interactive Voice Response (IVR), speech recognition, synthesis and verification, SMS, and self-service terminals. In each instance, the user experience is placed at the centre of our design and development
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Workforce Optimisation
Our Workforce Optimisation solutions are focused on how best to ensure agents are correctly allocated and provided with optimal support. These include consulting, implementation and ongoing support across business processes, technology deployment and integration in the following areas:
- Workforce management - ensures agents are cost-effective, and employ the right skills at the right time in the right place
- Quality management - ensures quality standards within the interaction centre are met through monitoring and assessment
- Knowledge management and e-learning - reduces training time and empowers agents with the knowledge to serve customers quickly and efficiently
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Let Us Help
For more information on Datacraft's Solutions, please email solutions@datacraft-asia.com. Alternatively, please contact your Datacraft Client Manager. |
Contact Centres
