Singapore, 16 July 2010 - Dimension Data, a $4 billion leading IT solutions and services provider, today announced it is the focus of a strengths, weaknesses, opportunities, and threat (SWOT) analysis¹ by Gartner, Inc., regarding its communications outsourcing and professional services (COPS) capabilities. Datacraft is a wholly owned subsidiary of Dimension Data.

Compiled by Gartner analysts, the SWOT examines the strengths, weaknesses, opportunities and threats that Gartner expects to have the greatest impact on an organisation's strategy and market position over the next 12 months.

"We are pleased Gartner chose to evaluate Dimension Data in a SWOT analysis as it provides independent recognition of our status in the COPS marketplace," said Dimension Data CEO Brett Dawson. "We are excited to be recognized by Gartner for our many strengths. In addition, many of the noted opportunities, weaknesses and threats are already being addressed through our corporate strategy and vision."

Today, Dimension Data supports and manages more than $12.5 billion worth of networking equipment on a 24x7x365 basis around the globe. Its five strategically located Global Service Centers receive 900,000 service requests from approximately 10,000 clients each year. This translates into an impressive incident resolution rate in excess of 2,500 per day.
One of the hallmarks of Dimension Data's service delivery capabilities is its ability to deliver a consistent service experience across all geographies with local support in 13 languages.

"In short, we believe this SWOT analysis has helped to confirm that our strategy and focus areas are on target as they are in line with Gartner's assessment. Dimension Data will continue to invest in and enhance its infrastructure and service capabilities to deliver unsurpassed global solutions to multinational clients, wherever they do business in the world," Dawson said.

In addition to the SWOT analysis, Dimension Data was recently positioned by Gartner in the Challengers Quadrant of the Communications Outsourcing and Professional Services (COPS) Magic Quadrant, Worldwide report.²

1 Gartner, Inc. SWOT: Dimension Data, Communications Outsourcing and Professional Services, Worldwide, 2010, Christine Tenneson, Daniel O'Connell, Katja Ruud, June 25, 2010.

2 Gartner Magic Quadrant for Communications Outsourcing and Professional Services Magic Quadrant, Worldwide by Eric Goodness. 3 March 2010.