White Papers

CONTACT CENTRES

• Benchmarking_A Marked Evolution (282.89KB, PDF) (282.89KB, PDF)
• Customer Service with Call Centers (36.12KB, PDF)
• Securing the contact center in APAC (1.16MB, PDF)
• Taming the contact centre dragon one seat at a time (258.51KB, PDF)

CONVERGED COMMUNICATIONS

• 7 Key Considerations for Deploying Integrated Collaborations Successfully (83.37KB, PDF)
• 7 Key Steps for Identity Management in a Unified Communications World (373.06KB, PDF) (372.85KB, PDF)
• A Holistic View of Convergence 2005 (290.82KB, PDF)
• An Evolutionary Journey to an Intelligent Network Architecture (210.41KB, PDF) (210.41KB, PDF)
• Connect, Communicate & Collaborate with Confidence (114.69KB, PDF)
• Deploying VoIP (159.74KB, PDF)
• How can banks and financial institutions address demand for increased competitiveness, productivity and scalability on trading floor (1.84MB, PDF) (1.21MB, PDF)
• Secure IP Telephony (458.75KB, PDF)
• Secure Unified Communications (159.74KB, PDF)
• Seven Key Considerations For Deploying IP Telephony Successfully (392.11KB, PDF)

DATA CENTRE & STORAGE SOLUTIONS

• Data Centre Virtualisation touches everything (174.11KB, PDF)
• Opinion Piece - Mitigating the painpoints of virtual service operations (1.04MB, PDF) (1.04MB, PDF)
• Opinion Piece - Security Paramount in Virtualised Environments (1.92MB, PDF) (1.92MB, PDF)
• Opinion Piece - Virtualisation for Storage Environments (2.72MB, PDF) (2.72MB, PDF)
• Seven Considerations for Green Data Centres (33.47KB, PDF)
• White Paper - How to measure ROI of Virtualisation (68.04KB, PDF) (68.04KB, PDF)

INFRASTRUCTURE OPERATIONS AND OUTSOURCING

• Does Wireless Mesh with Your Organisation (319.92KB, PDF)
• Meeting the challenges of supplier relationship in a multisourced environment (663.76KB, PDF) (663.77KB, PDF)
• Multisourcing - A blueprint for successful IT sourcing (1.51MB, PDF) (1.51MB, PDF)
• Painpoints of Organisations Towards a Multisourcing Model (452.04KB, PDF) (349.20KB, PDF)
• Stop signs and yield - Why your network needs a helping hand (1.11MB, PDF)
• The Impact of Multivendor Procurement Strategies - on the Infrastructure ‘Piece’ of Outsourcing (681.22KB, PDF) (681.22KB, PDF)
• The New 802.11n Wireless Standard: Bringing Mobility to Your Business (796.27KB, PDF) (796.09KB, PDF)

MICROSOFT SOLUTIONS

• Connected Services Framework (112.86KB, PDF)
• Dynamic Desk Deployment (215.45KB, PDF)
• Eight simple steps to effective software asset management (651.48KB, PDF) (651.48KB, PDF)
• Managing the Rise of Instant Messaging in the Workplace (23.91KB, PDF)
• Seven Steps to Successful Desktop Deployment (289.06KB, PDF)
• The Role of Presence in the Contact Centre (3.48MB, PDF)

NETWORK INTEGRATION

• Freedom of the Road: Network Optimisation and Drive to Maximise The Network (part 4 of 4) (586.65KB, PDF) (648.50KB, PDF)
• Lay Byes and Fast Lanes: How Network Optimisation Can Fast Track Performance in All the Right Ways (part 3 of 4) (573.33KB, PDF) (637.04KB, PDF)
• Managing the Complexities of Compliance (242.36KB, PDF)
• Network Optimisation: Taking the Road Trip to Network Nirvana (part 2 of 4) (648.50KB, PDF)
• Stop signs and yields: Why your network needs a helping hand (part 1 of 4) (990.62KB, PDF) (1.11MB, PDF)
• The Straw that broke the Network Back (286.32KB, PDF) (286.32KB, PDF)

SECURITY

• Dont take Security off your priority list (177.52KB, PDF)
• Managing the Complexities of Compliance (242.36KB, PDF)
• The Evolution of Security Management (82.31KB, PDF)